Refund and Returns Policy

Part 1: Subscription and Billing Policy
This version transforms the bullet points into a clear, professional policy document. It uses standard legal language that is easy for users to understand, which builds trust.

Zentdata Subscription and Billing Policy
This policy outlines the terms related to your trial period, subscription fees, and cancellation process for Zentdata services.

  1. Trial Period and Subscription Plan

Initial Trial: Your subscription begins with a 3-day trial period.
Subscription Plan: Following the trial, your subscription activates a 24-month billing cycle.
Fees: The standard subscription fee is €9.99 per month.
Total Payment: The total amount for each 24-month cycle is €238.00, which will be charged in advance.

  1. Billing and Automatic Renewal

First Payment: The first payment of €238.00 will be automatically processed immediately after your 3-day trial period concludes.
Auto-Renewal: For your convenience, your subscription will automatically renew for a subsequent 24-month cycle upon the completion of the current one. The full fee for the new cycle will be charged at that time.
Payment Method: You are responsible for maintaining a valid payment method with sufficient funds to cover the subscription fees.

  1. Cancellation Policy

Cancellation During Trial: To avoid being charged, you must cancel your subscription before the 3-day trial period expires.
Cancellation of Active Subscription: If you cancel an active subscription, your service will remain active until the end of the current 24-month billing cycle. Cancellation will take effect at the end of that period.
No Refunds: All fees are non-refundable. We do not provide pro-rated refunds or credits for any partial subscription periods.

  1. Cancellation Requirements
    To process a cancellation request and verify your identity, we require a valid, government-issued photo ID. Acceptable forms of identification include:

Passport
National ID Card
Driver’s License
The document provided must be current and not expired.

  1. Important Acknowledgments
    By starting a trial, you acknowledge and agree to the following:

Your subscription begins immediately upon registration.
Your payment method may be pre-authorized during the trial.
You are solely responsible for tracking your trial period. Failure to cancel before the trial ends will result in the automatic charge of the full 24-month subscription fee (€238.00). We recommend setting a personal reminder.